Privacy Policy

1. Introduction

TELOBITE COMMUNICATION PRIVATE LIMITED ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal data when you visit our website, contact us, create an account, or use our communication services and platform.

This Privacy Policy is intended to be read together with our Terms & Conditions and other applicable policies.

2. Scope of This Policy

This Privacy Policy applies to personal data processed by TELOBITE COMMUNICATION PRIVATE LIMITED through our website, applications, dashboards, APIs, communication platforms, and related business services.

Where we process personal data on behalf of a customer as part of providing communication services, our role and responsibilities may be governed by the applicable agreement with that customer.

3. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

• Name and business contact details.
• Email address and telephone number.
• Company, designation, and business information.
• Account and login information.
• Service usage and transaction information.
• Enquiry, support, and communication information.
• IP address, browser, device, and technical information.
• Information submitted through forms, APIs, applications, or other interactions with our services.

4. How We Collect Personal Data

We may collect personal data when you:

• Submit an enquiry or contact form.
• Request a demo or information about our services.
• Register for or use our platform.
• Contact our sales or support teams.
• Subscribe to newsletters or business communications.
• Use our website, APIs, applications, or services.
• Otherwise provide information directly to us.

5. Purpose of Processing

We process personal data for specific and legitimate business purposes, including:

• Providing and managing our products and services.
• Creating and managing customer accounts.
• Responding to enquiries and service requests.
• Providing customer and technical support.
• Processing transactions and managing billing.
• Improving our website, platform, products, and services.
• Maintaining security and preventing fraud, misuse, or unauthorized activity.
• Sending service-related communications.
• Sending marketing communications where permitted by applicable law and based on the required consent or other lawful basis.
• Complying with applicable legal and regulatory requirements.

6. Notice and Consent

Where consent is required for processing personal data, we will seek consent in accordance with applicable law. Requests for consent will be presented in clear and understandable language and will identify the relevant personal data and purpose of processing.

Where our processing is based on consent, you may withdraw your consent subject to applicable law and contractual or legal requirements.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

7. Communication and Messaging Data

Our CPaaS services may enable businesses to communicate with their customers through SMS, WhatsApp, RCS, Voice, Email, and other supported channels.

Depending on the service, we may process information such as sender and recipient details, communication metadata, delivery information, timestamps, and other information required to provide and secure the service.

Customers using our platform are responsible for ensuring that they have the appropriate rights, permissions, notices, and consent required to process and communicate with their recipients.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide functionality, remember preferences, understand website usage, improve performance, and support security.

You may manage cookies through your browser settings or any cookie controls provided on our website. Disabling certain cookies may affect some website functionality.

9. Sharing of Personal Data

We may share personal data where necessary to provide our services, operate our business, meet legal obligations, or protect our rights.

Depending on the circumstances, information may be shared with:

• Technology and infrastructure service providers.
• Communication carriers and channel providers.
• Cloud hosting, security, analytics, and support providers.
• Professional advisors and service providers.
• Government authorities or law-enforcement agencies where required by applicable law.
• Other parties where disclosure is authorized or required by law.

We do not sell personal data for monetary consideration.

10. Data Processors and Service Providers

We may engage third-party service providers to process personal data on our behalf for hosting, infrastructure, communications, analytics, security, support, and other operational purposes.

Where applicable, we take reasonable steps to require such service providers to process personal data only for authorized purposes and to maintain appropriate safeguards.

11. Data Security

We take reasonable technical and organizational measures designed to protect personal data against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

Security measures may include access controls, authentication mechanisms, monitoring, encryption where appropriate, and other safeguards suitable to the nature of the information and services involved.

No method of electronic transmission or storage can be guaranteed to be completely secure.

12. Data Retention

We retain personal data only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, comply with applicable legal or contractual obligations, resolve disputes, maintain security, and enforce our agreements.

When personal data is no longer required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

13. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal data, including rights to:

• Obtain information about the processing of your personal data.
• Request correction or updating of inaccurate personal data.
• Request deletion of personal data where applicable.
• Withdraw consent where processing is based on consent.
• Raise a grievance regarding our processing of personal data.

Requests may be submitted using the contact details provided in the "Contact and Grievance" section below.

14. Withdrawal of Consent

Where we process your personal data based on consent, you may withdraw that consent by contacting us through the methods provided below or through any applicable consent-management mechanism we provide.

We will process withdrawal requests in accordance with applicable law. Withdrawal may affect our ability to provide certain services where the relevant processing is necessary for those services.

15. Marketing Communications

We may send business updates, product information, newsletters, promotional communications, or other marketing messages where permitted by applicable law.

You may opt out of marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us.

Service-related communications that are necessary to operate your account or provide requested services may continue where permitted or required.

16. Children's Personal Data

Our services are primarily intended for businesses and professional users. We do not knowingly seek to collect personal data from children except where permitted and handled in accordance with applicable law.

17. International Data Transfers

Certain service providers, infrastructure providers, communication partners, or other third parties used by us may operate outside India.

Where personal data is transferred or processed outside India, we will take measures required under applicable Indian law and any applicable contractual or regulatory requirements.

18. Third-Party Websites and Services

Our website or services may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices of third parties. We recommend reviewing the privacy policies of any third-party service you access.

19. Data Breach and Security Incidents

We maintain processes designed to identify, manage, and respond to security incidents involving personal data.

Where applicable, we will take steps required under Indian law and applicable regulations in relation to personal data breaches and affected individuals.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal and regulatory requirements.

The updated version will be published on this page with a revised "Last Updated" date.

21. Contact and Grievance

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, withdraw consent, or raise a privacy-related grievance, please contact us using the details below.